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Returns & Exchanges

Returns

Return Policy

At Moojou, we want our customers to be completely satisfied with your purchase, however, we know now and then things happen so if you have a concern with your recent purchase, please visit our Customer Service page and submit your comments in the form provided. Please remember to supply your order number so we can do our best to respond and address the matter right away.

Items purchased at moojou.com may be returned by mail. Items must be returned in the original manufacturer’s packing. We strongly recommend you keep your packing for at least the first 30 days guarantee after your purchase.

Items purchased at Amazon marketplace are fulfilled by Amazon may be returned by login into the Amazon account and request a refund within the Amazon platform. Items must be returned in the original manufacturer’s packing. Again, we strongly recommend you keep your packing for at least the first 30 days guarantee after your purchase.

Items purchased from any marketplace outside this website or Amazon.com may be returned to their specific online or brick-n-mortar retailer in accordance with their retail policies. Items must be returned in the original manufacturer’s packing. We strongly recommend you keep your packing for at least the first 30 days guarantee after your purchase.

Items purchased from resellers and not moojou.com directly are not eligible for return, refund, or exchange.

Please submit any request for return or exchange in the form provided and someone in our customer service department will be in touch.